Administration

The Borough's Administrative Team, which includes a Manager, Financial Director/Treasurer, and Secretary, works under the direction of the Borough Council and is considered the front office of our municipality.

The Admin Team is responsible for a wide range of tasks, including:

Customer Service & Public Interaction

• Answering phone calls, emails, and in-person inquiries from residents, business owners, and other stakeholders.
• Providing information about municipal services, programs, policies, and upcoming events.
• Assisting with complaints or concerns and directing them to the appropriate department or person for resolution.

Document Management & Filing

• Organizing, maintaining, and retrieving municipal records, including permits, licenses, and official documents.
• Ensuring compliance with regulations on record retention and handling sensitive information securely.
• Preparing and processing documents for meetings, such as council meetings, public hearings, or local commissions.

Permit and License Processing

• Accepting and reviewing applications for various permits, such as building permits, business licenses, or event permits.
• Collecting fees associated with applications and ensuring payment processing.
• Checking that applications meet required criteria and following up with applicants for missing information.

Scheduling & Event Coordination

• Managing schedules for municipal employees or elected officials, including appointments, meetings, and public events.
• Coordinating logistics for public hearings, town halls, or community outreach activities.

Data Entry and Reporting

• Inputting information into government databases or tracking systems (e.g., for public works, zoning, or public safety).
• Generating reports or summaries for internal use or public release (such as annual reports or budget summaries).

Cash Handling & Billing

• Processing payments for various services, such as utility bills, parking tickets, or fines.
• Managing cash, checks, and credit card transactions accurately.

Coordination with Other Departments

• Communicating with different municipal departments to ensure the smooth exchange of information (e.g., public works, Fire and police services, zoning, and finance).
• Assisting with inter-departmental coordination for projects or services that involve multiple areas of the local government.

Handling Requests for Public Information

• Assisting with the processing of public records requests under laws such as the Right to Know Law ("RTKL").
• Ensuring that requested records are accessible or directed to the correct department for processing.

Front Desk Reception

• Greeting and assisting visitors who come to the municipal office, ensuring they are directed to the right person or department.
• Managing general office supplies, mail distribution, and ensuring a clean and organized reception area.

Administration Staff